Terms and conditions

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

Australia: 5-10 business days

Canada: 4-7 business days

Germany: 3-5 business days

United Kingdom: 2-4 business days

United States: 3-6 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
Frequently asked questions

Wholesale availability

I can do a wholesale orders too, please message me for details

Gift wrapping and packaging

If You wish to get Your order giftwrapped, just let me know!

Care instructions

Brushing,Airing:
For woven garments only: Using a soft garment brush, brush garments lengthwise after wearing to remove surface soil that might become stains later on. Dust and dirt can dull the appearance of wool fabrics. 
To remove unpleasant odours, lay garments flat on a bed or towel for an hour. Woven garments may be hung in fresh air on a suitable hanger.
Refreshing, Drying,Ironing:
Wool garments can be refreshed after unpacking or wearing by hanging them in a steamy bathroom. Moisture from the steam will remove wrinkles.
If wool gets wet, dry the garment at room temperature away from direct sunlight or heat.
Always use steam when pressing wool. Set your iron on the wool setting and avoid ironing the fabric when it is totally dry.

Order tracking availability

1.STANDARD SHIPPING - NO TRACKING NUMBER AVAILABLE
2.REGISTERED AND INSURED POST - TRACKING NUMBER AVAILABLE
3.EXPRESS POST - TRACKING NUMBER AVAILABLE
4.COURIER SERVICE - TRACKING NUMBER AVAILABLE
If You heard about any issues with post delivery in Your area, please choose shipping with tracking number.

In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.