Policy - Ring of Kerry Crafts

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I`am the data controller of your personal information. If you have any questions or concerns, you may contact me at ringofkerrycrafts@gmail.com

Frequently Asked Questions

PERSONALIZATION BOX

I DO NOT OFFER ANY PERSONALIZATION.
This is request for contact tel number only, it`s required to ensure prompt delivery.

How do I determine correct flat cap size?

1. Get a piece of string.
2. Put it around your forehead and head where you would wear the hat
3. Get and ruler and measure the string and there you go simple

How to soften wool garments?

Fill a basin with cold water and thoroughly soak the garment in it. Then drain the basin and gently press the water out (woolens should never be wrung). While it's still damp, apply a liberal amount of hair conditioner and work it through the fibers. Higher quality hair conditioners will work better , and make sure you're not using one of those 2-in-1 "shampoos and conditioners" mixes.
After working the conditioner in and leaving it for a half hour or an hour, then rinse it, then lay it out flat to dry and it should be noticeably softer.

How to style/wear our garments?

Ruana wrap:
There is a link to our video:
https://www.youtube.com/watch?v=H1VrT4ZkkVo
Versatile poncho:
Please click into the link below:
https://www.youtube.com/watch?v=ku1SWZyAS3o

Brexit & orders to the EU coutries

As Ireland is a EU member and not a part of the UK , there is no customs charges on EU orders.

Are you taking custom orders for knitwear?

No. Due to very bad experience I DO NOT accept custom requests for knitwear. No exeptions; please don`t ask.
I`m happy to take custom orders for ruana wraps, capes etc

SHIPPING

ALL PARCELS ARE SHIPPED WITH TRACKING PROVIDED.
US/CANADA/UK - FEDEX(ECONOMY) - CAN BE UPGRADED TO EXPRESS AT CHECKOUT.
EU - UPS STANDARD - CAN BE UPGRADED AT CHECKOUT
SWITZERLAND - FEDEX ECONOMY - CAN BE UPGRADED TO EXPRESS AT CHECKOUT

I DO NOT DELIVER TO P.O. BOXES

How To Tell If An Etsy Seller Is selling mass produced items?

INSPECT THEIR IMAGES - REVERSE IMAGE SEARCHING ETSY PRODUCT PHOTOS:
A)Go to the website with the picture you want to use
Right-click on the image
B)Select “Search Google for image”
C)Google will then display the results of your search without you directly going to Google Images

How can I adjust my screen to see colors as close to real life on your listings?

1. Turn Off HDR: HDR settings can overly enhance colors. Turn it off for a truer representation.

2. Use a Blue Light Filter: Reducing blue light helps display more accurate colors.

3. Adjust Contrast/Brightness: Moderate settings prevent color distortion.

4. Avoid Strong Lighting: Harsh light around the screen can impact color perception.

5. Regular Screen Calibration: Keep colors accurate by calibrating your screen periodically.

6. Screen Variations: Screens differ; expect slight variations despite adjustments.

7. Cross-Screen Comparison: Compare colors across devices for accuracy checks.

Following these steps can bring our products' colors closer to reality on your screen. Though variations may persist due to screen differences.

Legal imprint